How to lease during a pandemic

Join Ken as he speaks with Kelly Johnson, Vice President of marketing at MC Companies as she discusses what her and her team have done to confront that challenges of leasing apartment units during the restrictions caused by the recent health crisis.


Hey everybody. It’s Ken McElroy with MC companies and the real estate strategies and our podcasts. And I’m really excited to have today. Kelly Johnson, let’s pivot a little bit and talk about leasing. So one of the things that did not happen, or people did not move out for, you know, like 60 days some did, but you know, think about what’s happening, we’re on lockdown. So a lot of people just hunkered down in their places. Every state was a little bit different and we have properties in multiple States, but, you know, I was just blown away by the way, guys, I get these emails, I get emails from my onsite folks, you know, that you know, and there’s all these little internal contests that are going on and, and wins that we’re celebrating as individual properties of ours around the country are doing remarkable things. And so how did you pivot? Basically saying, okay, you know, I, how do we rent? How do we rent apartments?


People to do it. And now we don’t. So, you know, let’s talk through that.

Yeah. There were, there were a couple of different fronts that we wanted to address. And the first one was how do we rent virtually? So how can I take a customer’s phone call and rent an apartment to them without ever being face to face. And that was initial, that was in the first 72 hours. And so I did a training call. I got on the phone with all of our leasing teams and we worked through that together because it is a different process. And I did want them to understand everything that we’ve been telling you, not everything, but a lot of what we’ve been telling you to do in the past has to be shifted. So let’s, let’s, let’s just kinda throw that playbook away and figure out together what is going to be a good solution. I’m I like to craft really pretty things.

I want our websites to look good. I want any video that we produced to look good, and all of a sudden I had to open my mind and remember that it’s a time, it’s a time for solutions. It’s not a time for control. It’s not a time for trying to you know, clip anybody’s wings. We had to let people do what they needed to do, which means everybody in the field had to create videos on their own with their phones. They had to do video tours and do that for every single floor plan and do it immediately so that they could start to send those links out to our customer. Then the next thing we did was introduce a virtual tour using an iPad. So we got iPads for every single team and we had to research solutions. So FaceTime is great.

If two people have eye products, eye phones, and an iPad, if you don’t, we need a product that is going to work with everybody. It has to be agnostic. So I found this app Google duo and, you know, going to all these conferences online and you’re trying to absorb as much information as you can. And somebody says, Google duo, it’s agnostic. Boom, we’re going to use that. So they’re gonna have another meeting guys. This is horrible. And and figure out how to take that customer now with my iPad and take them through the apartment so that I’m still communicating with them virtually. And I can show them the view. I can show them where they would park. I can show them their closet space, their kitchen. I can, I can do a tour that way. So that was our very first solution.

And one of the great, I there’s so many great outcomes. I mean, this was a terrible experience. I know for a lot of people, but if we don’t look for those silver linings, we don’t look for those things that are really great. I think we missed opportunities. And so for me one, one of many would be the talent that we have out there. You know, some of our team members put these videos together and they sent them to me and I just, I was at all and I was so proud and, and thought, you know, this is really cool that these people who worked so hard for us and maybe are thousands of miles away, but yet now I’m fully connected because I got to see a skillset that I didn’t even know they had. And so that was our first, that was our first step out of hell. Basically was how do we create these videos? How do we teach people how to rent in that way? And so that was probably the first until things started to open up. That was our first step.

Yeah. That was just incredible. To me. Let’s talk a little bit about the the chat bots, because that was another big piece that you pioneered for our company. And it’s interesting. I got a, I got a tax from the company that, you know, I need you guys to wrap your head around this. We went from in person phone calls, you know, and, and recording them all, which of course we’re still doing, but they share with me in one month, Kelly, that we handled 4,000, 406 communications of which we converted 1,115 prospects to 450 appointments. So we had 450 appointments in one month through AI. And then, you know, I saw your numbers because we have meetings every Tuesday. You, you rented 93 apartments. Like I just, it just, I mean, I floored me when I saw that. I’m like, how did we rent 93 apartments in one week? You know, without people you know, it’s, it’s happening right now. And I think that’s what people want to know is like, how, how are we pulling this off?

I think that first of all, the software that we’re using or are using it’s called lease talks and they have, I’ve been partnering with Lee sock for about three years. So I, I use them in the, the position that I was in prior to coming to MC. And so I already knew that they were really solid company and we use them to grade our phone calls into root chord, all of our phone calls. And then in 2019, in the late part of 19, we rolled out their CRM customer relation management program. And what that does is it captures every single lead. So every phone call, every text, every email that we get from our website goes into that lead system. And I can’t tell you how many times. So, you know, we rolled this out to our organization and anytime you put new software out into, you know, the, the, your, your circle, there’s going to be some bumps and bruises.

Not everybody is all that excited about learning a new software and, and not everything works perfectly. So you’re always kind of working on this adoption. And it’s funny because when COVID hit overnight, everyone said, if it hadn’t been for that CRM, we’d be in a lot of trouble. Because what that CRM did was it captured, it made sure that we didn’t lose any leads, not a one, not a phone call that a text message, not an email, because they all got compiled into that CRM and what it made it, it made it possible for people to work remotely. So in certain cities where they were forced to have to split the teams, because we knew it was the safe thing to do. We were able to put somebody remotely working on that CRM. So we were still refuge to our customers, even if a leasing person was at home.

So they could still, you know, get all those leads. It also captures all of your residents. So any anybody touching the site is going to go into that CRM. So that was the first thing that really was like, illuminating, thank goodness we had it. And thank goodness people realize the value in that CRM. And then I got a call from lease Hawk when we were going through all of this. And I, you know, my hair is on fire. I don’t, I can’t even, you know, the, the list of things, but notepads everywhere. And my, you know, everybody was going through that and I got a call from them because they said, Hey, would you be willing to roll this H product? So it’s an AI product that answers all of your missed calls. So if, if the team isn’t able to get to a call, this AI product, ACE will answer the call and they can answer a lot of basically seeing questions.

It’s a product that they have been working on for awhile, but they they’ve kind of crossed over the bridge. And, and this product is really, really powerful now. And along with that AI answering service, they have a chat bot. So we were able to implement that chat bot right on our website. So now our customers are going to the website and right away, they have access to somebody who can answer questions 24 seven and book a virtual tour. So not only does the phone call have the ability and that’s their goal, they’re just like a salesperson funnel, funnel, funnel, funnel, funnel, let’s get a tour because that’s the ultimate outcome that you want from a sales call. So that was, you know, just like the stats you read off, you know, it was a lot of work to get that set up.

It’s not an easy thing to do. There are a lot of knits and gnats that go into getting that set up. But as soon as it goes live, you realize, okay, now we’re not going to miss anything. And I think that that led to us recovering so quickly, think of our doors, aren’t open yet. Our clubhouses aren’t open. We’re still you know, behaving the same way in terms of being in lockdown, kind of we’re open, but our doors aren’t. And for us to go back to pre COVID traffic numbers this quickly it just, it tells you something, you know, it tells you that the world is different. Our customer behavior is different. The resources that we’re using are different. And we need to pay close attention to that. We need to think about what part of this we’re going to take forward because it’s working. Yeah.

Congratulations. I know that you, you your entire team took a lot of stress and anxiety and fear out of our company because we were heading into this at the end of March, not knowing if we were going to click April rent, not know if we were going to collect may rent thinking that our occupancy and our leasing was done, you know, until the lockdown got lifted and all of those things were handled as, you know, a number of ways. And so for, for those of you you know, obviously one, you need a phenomenal team to, you need to embrace technology. And and, and you, and you, I think you’ve said this a bunch, you’ve got to keep an open mind because things are different, you know, maybe, maybe listen to your kids, you know, is there an easier way, is there a better way, right.

Yeah. Right. Absolutely. And, and don’t be afraid of it. I think that’s, you know, it was personally for me, because I have been doing this for a long time. And I have some pretty you know, certain thoughts about the way things should be, because I’ve just been doing it a long time and like problem, problem, cause solution problem, cost solution. And for me to be thrown into this environment you know, I’ve talked to a lot of my peers as I did. We all did through this entire experience. I called a lot of my marketing peers and fears that, that I’ve known all through my career. And I’m fascinated by how many of them are going to go right back to what they did before. I I’m, I, to me, that’s fascinating that you would take this opportunity, this gift to change and not embrace it. I, I know, I think it’s,

That’s interesting. That’s a, that’s an entire podcast. Do we move forward or do we go back to our old habits, right.

Yeah. I think that moving forward, if you think about it, and you think about the AI that we’ve leveraged and the other, the other applications that are out there, I’m just scratching. I’m doing a new demo every day. I’m talking to a new service provider every day, because I’m trying to figure out, you know, are they really a niche market? Do they have something that I can’t get somewhere else? Did they have something I can’t replicate for less money? Do they really solve as many problems as they think they solve and are these technologies overlapping each other? So you know, is there a one stop solution because I feel like we’re crazy not to, well crazy not to take this new customer behavior and let it be part of our future. You know, just from a purely from a staffing perspective, you know, do you really need four people in an office? If you can leverage some of this technology and maybe do, you know, central leasing centers, you know, as you know, we, we were early adopters in some of that. And I think we paused it because we didn’t have all of the right resources and, you know, we’ve, the industry has evolved. The technology has evolved, and now we’ve been given this opportunity to, to grab that Apple again and figure out, okay, what does 2021 look like? What does 2022 look like? And how can we get flicker in, in doing what we do.

Right, right. It’s well, all I can say is thank you and congratulations for a job. Well done. All right. We’ll see you soon.

Bye bye. Thank you. Bye.



With all of the conflict going on in the world today, I have been a bit confused on what to write about this week. After considering multiple topics, it came down to one thing. I think most of you could use some happiness right now. You may say happiness? How can I possibly be happy with everything going on?

I brought a friend of mine, Jason Hartman, into my company a couple years ago to discuss happiness. Click here to watch. He pointed out something very interesting to me. He said, “Maybe happiness is actually easy to have and we make it seem complicated”. That resonated with me.

Here is one thing I know for sure, watching the media and social media all day is not going to make you happy. You need to be informed, but you don’t need to be consumed. Checking the news once every few days is fine, but in times like these listening to it constantly is not going to do anything positive for you.

So my friend, fill your time with laughter, educational books/podcasts , and family and put down all kinds of media. Just give yourself a nice break from it. You’ll thank me later.

Talk to you soon,

7 Ways to Deal with Anxiety

There are many different ways to deal with the anxiety that most of us are currently feeling due to the ongoing events around the world. This pandemic is affecting all of us in different ways and it is important to understand how to combat these anxieties. Those who have dealt with anxiety for their lives or for long periods already may already know how to combat but for those who have never dealt with this level of anxiety, learning ways to handle it in healthy ways is vital for your current mental health and the after-effects that this pandemic will have for most of us. Here are seven ways you can take a healthy approach to this anxiety.

Talk to Someone

The first thing to remember when dealing with any type of anxiety is to have someone to talk to. Right now, most of the world is thankfully participating in social distancing. This means that you are either with family or alone if you are living away from family at this time. Either way now is a time to be extremely thankful for the technology that we have to be able to reach out to loved ones at this time to talk to when we are feeling anxious about the current world climate we are experiencing. Having someone to vent to or communicate with can help anyone feel a tad less alone during a time when that feeling is a common occurrence. It is important to talk to people who you trust about how you are feeling so that you do not end up dealing with unresolved emotions in unhealthy ways.

The Present

Focus on the present. Yes, the world is in a pandemic, the future is uncertain and during these times you may find yourself wishing that you did more in the past to prepare for such events. Thinking about either the past or the future is merely a matter of wasted energy that will do nothing to ease your current emotions. A form of healing anxieties is to focus on smaller amounts of time instead of larger expanses. If you focus on your tasks one day at a time you are more likely to be able to handle your usual routine even under these circumstances. Right now with everything the world is undergoing, we must all come together to take each and every day one at a time.

Take a Time Out

Allow yourself to take time out. In the busyness of our usual lives, most of us tend to run on autopilot. During this time, allow yourself to take breaks in order to better take care of your own mental health. Go outside, take yourself, your family or even a pet for a walk out in the fresh air while still maintaining your own social distancing. If you want to do some inside self-care, then take on some arts and crafts or bake something from scratch with your family. Tether your connections to the world and the things that make you happy again. Be still, and know that it is okay not to be one hundred percent productive all the time when the world is going through a pandemic.


Journaling is an amazing way to handle your anxiety. Journaling is a way that most often people find it easier to work out their feelings. When you take the time to sit with your own thoughts and write them down, you will be able to work through your emotions and know how to handle them in a healthy manner. Putting things down on paper is a good way to see things in a visual manner rather than emotions that can seem mangled in your own mind. When you take the time to sit down with yourself and write down your thoughts and feelings from the day, you become more self-aware of your own emotions. This allows you to work through them rather than keep them bottled up inside.

Stay Positive

Challenge your thoughts to stay positive even when it may not be the easiest option. When you challenge your mind to control your thoughts and stay away from the tendency to think negatively at times like this, you can make a difference for your own mental health. When anxieties begin to arise in your mind, ask yourself whether or not the circumstances are in your control. If they are not, then allow yourself to move on and accept the things that you cannot change. Meditation is a great practice that you can use to become in tune with your thoughts and calm your frequently running mind throughout the day.


Exercise gives you endorphins and endorphins make you happy and happy people do not get anxiety as often as most other people. Even stretching yourself to incorporate thirty minutes of movement into your daily routine whether that would be taking a brisk walk or taking part in an online yoga or Zumba class. When we are forced to work from home and change most of our daily routine, we can find ourselves lost in the mundane of it all. This is why it is important to get up and get moving throughout the day.


Proper rest is also an important way to combat anxiety. When you allow yourself to get the proper rest that you need you are more refreshed and in a better overall state of mind. The average amount of time that you should spend sleeping a night should be a goal of eight hours. By getting eight hours of sleep, you are in the best position to manage your anxiety.


These are simply some of the ways that you can manage your anxiety. When you learn tips and tricks to manage your anxiety, you are learning how to properly manage your own mental health. Managing your mental health in a time such as the one we are experiencing now is extremely important. Mental health is crucial to our overall health and should be just as important to us. It is our hope that these seven ways to combat stress and anxiety are able to help you stay more relaxed and calm at home during this time.

Better Health as an Entrepreneur with Dr Nicole Srednicki

Ken talks with Dr Nicole Srednicki about his journey for better health and how he is learning new ways and methods for improved wellness. The discussion will be helpful for a broad range of people who are exposed to stressful business situations. Along with working with Ken, Dr. Srednicki works with many entrepreneurs and investors including Robert and Kim Kiyosaki.

Join Ken as he talks with Dr Nicole Srednicki about his journey for better health and how he is learning new ways and methods for improved wellness. Be sure to visit Dr. Srednicki’s website at to learn more about the topics discussed.

About the guest. Dr. Srednicki is a Doctorally Prepared, board-certified Family Nurse Practitioner who graduated Magna Cum Laude, from Georgetown University, in Washington, D.C. She is a primary care provider and is also board certified from the American Academy of Anti-Aging and Regenerative Medicine. Her passion is facilitating wellness retreats in which clients stay onsite at her beautiful oasis in Scottsdale, Arizona, which focuses on internal and external health and beauty transformation. Dr. Srednicki successfully combines conventional and complementary medicine seamlessly in her practice.


Podcast Transcripts for Better Health as an Entrepreneur with Dr Nicole Srednicki

Ken (00:00):

Hey everybody. It’s Ken McElroy here with the Ken McElroy podcast. And I’m here with Nicole Shrednicki. Hi Nicole. how are you? Good, thank you. So, um, many of you guys know that I’ve been doing a lot of health conscious things throughout my life. I met Nicole through actually Robert Kiyosaki. Nicole does a lot of Robert and Kim Kiyosaki’s medical treatments.  I’ve learned a lot from her and Radha Gopalan, her partner in the business, ultra healthy human and what we’re going to talk about today are a bunch of things. Now, the reason why I wanted Nicole on the podcast was because Nicole’s your typical, a student that worked really hard, got into the medical field, was in the middle of the grind, making lots of good money but didn’t really have a real quality life. She was working a lot and you know, it takes a lot of work obviously to get through the different medical schools and through the different certifications.

And she was working a lot. And so her quality of life outside of work wasn’t that great even though she was making a lot of money. And so when we met, she ended up taking, leveraging her experience and starting her own business and now has bought some real estate. And we’re going to talk a little bit about that, but that’s part of the journey and part of the path that we wanted to discuss. But Nicole, before we get into that, what are five things that you know, people can do to get a more healthy?  Really simple things that they can do right now today to make them feel better.



So first of all, thank you Ken, for having me on the show. Um, I want to start by saying, so top five things, uh, something that a lot of people don’t really think about is age management. So we start aging very, very young, but we don’t start manifesting symptoms until later in life. And so, you know  there’s basic things like the way we eat and exercising and things like that. But when we think about true age management, we want things to really halt the aging They are the latest science in STEM cell technology. So there’s been a lot of hype about STEM cells, but exosomes are actually the mechanism of action for these STEM cells. And these actually help regenerate your own cells and tissues to keep you young and help to regenerate.


if you’re having knee arthritis or an autoimmune issue like asthma, things like that. I think these are huge things that people until they get really sick kind of neglect. And I think it’s something that people need to be mindful of at a very, very young age. Um, and then just, some other things that people can be doing is looking at a heavy metal status. So it’s something that ken, you and I have talked about a lot and our environment unfortunately is horrible no matter how healthy we try to be. So I encourage people to kind of look outside the box and and do things like get your heavy metals checked.


Ken (03:17):

So what she’s talking about there is, I did some blood work, actually, I’ve done a bunch of blood work and a lot of doctors don’t take the extra time to look at now I’m not sure exactly, but I know when I was, when I would go to my other doctor, they would go, okay, you’re looking good. But then you actually took it a whole different level. You know, you had a different level of blood working in that blood work we found that I had personally high mercury, high lead and something else. Sure. Aluminum, aluminum. So I had those in my system for whatever reason. But my primary doctor didn’t see that. So. So then we went through this process called kelation. Right? Yeah. So she can explain, cause I think a lot of people go to their primary doctors. And when I started going to you, you’re like, yeah, well this is like the basic thing that we do for blood work or hormone work or whatever. But then there’s a whole other level. Right? Can you walk me through that?


Nicole (04:13):

Sure. And that’s, you know, that’s another aspect of preventative medicine or age management and that’s really looking at these fine details. And also part of why I started my own practice, uh, I wasn’t really happy with just conventional medicine for my patients because it, all it did was screen for, you know, very basic disease that might already be there or you know, when something’s already going wrong and you’re having symptoms. But what I do is I try to almost forecast, you know, what’s down the road. And so, you know, I look at very extensive blood work. Heavy metals is one example. I look at inflammatory markers and these, so this looks at, you know, your cellular layers and your tissues, um, to see, you know, is there, is there something abnormal starting very early on that we can stop now so that we don’t have to deal with the ramifications later. Just like heavy metals, heavy metals are known as neurotoxins, they’ll increase your risks of cancer, premature aging, Alzheimer’s disease, horrible diseases that no one ever should have to live with. And so that’s why we did this screening very early on, even though you weren’t having symptoms. And so when we saw that you did have very high levels, we started working to get this out of your tissues so that they didn’t accumulate, which I know time


Ken (05:29):

I thought it was cool was I, I was fine on like a hundred things, right? But there were three or four things that I was high on. And what I found most interesting was that, you know, we’re, we’re actually getting preventative, you know, you said these high levels, um, will turn into potentially Alzheimer’s and cancer and things like that. And, uh, what I really found interesting is, uh, my primary doctor about had the same blood obviously for me and they’re within the tolerance level. So they had a tolerance level that was okay to have all this right. And I went to you and you’re like, okay, well our tolerance level is zero. We don’t want you to have any heavy metals. Whereas you go to a primary doctor that they say, okay, it’s okay for you to have a certain amount. So I remember that being well, why would one doctor, you know, say it’s okay to have some heavy metals and you say none, you know? And I think that’s the difference of you know, being healthy, uh, longterm.


Nicole (06:30):

Sure, sure. And that’s, that’s also why, you know, I sometimes reference conventional medicine as, as sick care because that’s the way conventional medicine they, they train us to when you’re sick, when you’re so far down the pathway, then we just start treating symptoms instead of stopping this. Which is why I say, no, you should not have any mercury in your blood. Not the acceptable amount that you know, they’re telling you is acceptable. Because they’re putting you in this statistical category with everybody else in the country. And you S you see it look at how, how packed our hospitals are with sick people and people with all of these symptoms and more and more cancer and autoimmune issues. And it’s because we aren’t doing preventative medicine or age management.


Ken (07:16):

Right? It’s so important. So the first one with a STEM cell, second one is heavy metals. And what’s the third one?


Nicole (07:22):

Yes. So a stress management. So that was actually, I finished my doctorate at Georgetown university, um, about a year and a half ago. And my study of interest was a stress management and I wanted to figure out a way that we can, um, decrease stress levels and improved mindfulness to then, uh, enhance our workout comes and our own, um, the way we function in life and, and our level of, of, you know, the way we, we know that stress can affect everything in our life that can affect our blood pressure, it can affect our relationships, it can affect our business outcomes. And so, you know, doing things, being mindful of this. First of all, you know, we oftentimes build up a tolerance and and say, Oh, I’m not stressed, I’m not stressed. And when you actually measure it, like, you know, when I do a scale with a patient to actually see how stressed they are, they’re like, Oh my gosh, this is one more thing that’s going to cause premature aging and, and it can actually hinder your own thought processes. So as an entrepreneur, being mindful and keeping my stress in check is so important.


Ken (08:35):

I know. Here’s the thing though. Like it’s hard to recognize, you know, it’s really hard to recognize when that when uh, dr artist’s book came out, what the eight deadly second opinion, the second opinion, eight deadly diseases. I highly recommend that book. Um, it’s all, all of those things start from stress. Yup, absolutely. You know, basically what he’s saying is every single disease that you get start starts, it manifests actually from stress.


Nicole (09:06):

Oftentimes. Yes. And so what, you know, the stress can actually, you know, it affects first our thought process, which can then trigger an emotion. And then over time, these, all of these very subtle changes that we might not recognize, they actually start to, uh, manipulate our ourselves, our tissues in our body. And then this is when disease can actually start.


Ken (09:33):

It’s bizarre to me, but it’s true. Right? And so one of the things that I, I think what happens, especially with entrepreneurs is, you know, they’re going a hundred miles an hour and they’re trying to balance their, their health. You know, they’re trying to, they’re on a plane, they’re flying around, they’re in high pressure meetings, you know, they have a lot of times, a lot of employee issues, a lot of financial issues and a lot of things going on. Um, and, um, you know, every phone call sometimes can be stressful and then they go home and you know, and they’re not imbalanced there. It’s, it’s even more. And so, so how do you, how do you recognize stress? Because I know for me, I just like compartmentalized it and moved it over here. And just kept plowing away. And I think that’s what happens a lot of times is people, they were working really, really hard and they’re not recognizing it.


Nicole (10:26):

Absolutely. Yeah. So, you know, I think going back to prevention again, making sure that you’re having time for you. You know, for me what I do to help manage my stress is I meditate every morning. I make sure that I’m going to the gym. Those are some of the best ways that I manage my stress. Um, I, you know, I leave sir, I leave time aside for things. Sometimes I just have to take a step back and it is, it’s very hard to recognize. Uh, but I think also having like a health advocate that can help point that out. You know, I often bring this up to my patients when they come in and they’re telling me all of a sudden while I’m having issues, you know, with my sleep or I’m feeling more tired or I’m having headaches, we always go back and assess their stress level.


Ken (11:11):

Right? Yeah. I find like even I was thinking of this, I have a friend of mine and he, he literally can’t sleep at night and um, it’s because his mind is going a hundred miles an hour all the time. And um, and I’m like, Hey, like you really need to take, you need to calm down that mind, uh, yours, right. Because once you can calm down and be present and start and be mindful of what you’re thinking, then I think that, you know, you’ll start to get a much, much better sleep. And he started doing meditation and some other things and it started to work.


Nicole (11:54):

if I don’t go to the gym, and of course I meditate, uh, not as religiously as you do, but I do. And um, but I find that I come in to the office a lot more grounded, a lot more present and, and I’m making better decisions because I’m not thinking about everything all at once. Sure, sure. And actually going back to the, my thesis when I was working on my doctorate. And you know what actually one component of of I, I trained, uh, the participants in meditation and we, we had a different type of intervention that we use to try to help people become more mindful of their, of their stress management. But something interesting was what people reported was people around them at work. Uh, they were noticing, you know, they had no clue that they were, that they were all of a sudden meditating to try to reduce their stress levels.


Nicole (12:46):

But as we went through the study, people around them were actually noticing they were different, they were easier to get along with their decision making capabilities were better. Yeah. So it’s interesting. Yeah. Okay. So meditation is three. What’s for, uh, detoxification? So this is something that it’s a very generalized term. Uh, you know, you hear about detoxification, hear about cleanses, juice cleanses, all different things, and there’s different levels. And you know, one of the things that I work on with, with my clients is to make sure that we pick a detox that’s appropriate for them. And that’s sustainable so that they can not only reach the goal but feel empowered and hopefully sustain some of the benefits. Now I have some patients that come to me for the very first time and they say, Oh no, I, I eat healthy. Um, you know, I feel great.


Nicole (13:36):

I don’t need to do this, but sometimes we need to be mindful of our environment and the air we’re breathing. And no matter how healthy we try to eat, you know, sometimes the foods that we’re eating, just like you, you eat healthy. But we found all of these heavy metals and so, you know, it’s all part of age management and kind of taking a step back sometimes clearing out those toxins. And I see, I put basically all of my patients through some type of detoxification program and it’s so fun to watch this because at the end they have all benefited in some way. If it’s decreased joint pain, they have more energy, they’re sleeping better, their skin looks better. Um, you know, so many different things. Just kind of going back to the base.


Ken (14:19):

Yeah. You know why, one of the things that I do as you know, is I do these cleanses, you know these, well for me, there are 21, I do two 21 day cleanses a year. And um, I tell you, uh, at the end of that w w you know, the goal is not necessarily lose weight, but at the end of that, uh, my digestion’s better, my site is better, I can actually smell better. Uh, I mean it’s just all the things that you don’t realize, you know, what your body has kind of collecting, you know, during all that process. I have two questions around detox. One is, you know, charcoal, they talk a lot about, you know, I know you’ve given me some charcoal, how does that work? And then also like when you walk into a healthy place and it says, you know, detox juices or whatever, do those work or should, you know, should we be using those?


Nicole (15:09):

So those are both great questions. So activated charcoal, I do use that sometimes with patients, but it depends on the situation. So, you know, there’s tons of studies on all different, you know, herbs and supplements and things. But I always, you know, advise my patients to ask when you have questions, don’t just, you know, you hear, you read something or you know, you see something on TV and then just start taking it in mass quantities, thinking, thinking it’s going to be the greatest thing for you. So activated charcoal can be great in certain situations. Uh, you know, very basic, you know, short term detoxification or sometimes when my patients are traveling really far, you know, on airplanes where there’s lots of germs and you know, electromagnetic radiation, um, you know, taking it for a short period of time. But you know, if you’re having gastrointestinal symptoms like diarrhea while you to be quite Frank, you don’t want to be just start taking activated charcoal to try to stop it because you might have actually ingested a bug that could potentially make you very, very sick if you all of a sudden try to stop it.


Nicole (16:14):

So there’s a time and a place. And so, you know, you should always ask your, your doctor or your health advocate, you know, if it’s safe to take it for a certain amount of time. So I do like activated charcoal at certain times. Uh, and then, uh, regarding like the juice cleanses. So again, it’s very individualized in what your goals are. But you know, in general when I sometimes advise patients not to do these, you know, seven day juice cleanses because it’s not something sustainable. And I hear over and over again that, you know, you, you drink these juices and, and you know, the first day is horrible and then after a few days you’re feeling pretty good. And you know, for patients that want to lose weight, which is oftentimes why they do it, you know, they lose weight and then the second they’re finished, they binge eat and gain all the weight right back.


Nicole (17:03):

And they’re like, okay, why did I just do that? So sometimes it can be good, but, um, sometimes it’s also not the most healthy thing because also with juicing, you have to remember a lot of the nutrients are actually taken out of the juice. Oh wow. So, you know, depending on where you’re getting these, these juices and then the amount of sugar in them, I mean, I am always harping on patients about sugar because sugar is so, yes, it’s so inflammatory. Uh, it, I mean, it increases the risks of diabetes, heart disease, all timers. It’s huge with Alzheimer’s. So, you know, when thinking forward and you know, wanting to keep your mind straight as long as possible, eliminate sugar from your life. And oftentimes juices are so high in, and you know, it can be very misleading because sometimes people will look at the container and say, Oh, there’s only 12 grams of sugar in this, but they forget to look at the serving size, which there’s, you know, three servings in a, in a container of juice that’s 12 ounces. So, yeah. So, you know, it can be very, very misleading. And so I, again, I encourage my patients to, for me, you know, I’m very close with my patients. I want to see them succeed in health. And so, you know, I tell them, text me, email me if you have questions.


Ken (18:20):

So www dot ultra healthy human, Nicole, let’s a, those are four great ones. Let’s go to the fifth one. What do you have?


Nicole (18:26):

Yes, this is probably the most important and it’s actually a phrase and I actually learned this from Robert Kiyosaki and that is be do have, so everybody, we all want health, wealth and happiness, right? So I’m kind of the the health guru here and um, so you know, as an example, so let’s say, you know, our have is health. We want to be healthy and so we have to do something about it. So, you know, we want to lose weight, so we do a cleanse. Now the third aspect of that, and possibly the most important part of that is the B. And that is kind of what I call like your internal dialogue. So in order to be able to even do what we need to do to have, which is our health, we need to be. So, you know, having our mindset when you’re ready to lose weight, it has to be this, this whole, you know, what’s going inside your head going on inside your head, you know, your willpower, your attitude, your emotional intelligence, all of these are, they all need to be in sync in order to get the end result.


Ken (19:35):

That’s right. That’s a really good point. Who do you want to be is probably the biggest thing. We talk a lot about that in financial education as well. I remember there was a, uh, I went to a seminar and the guy who founded and created Canyon ranch spa was the speaker. And I’ll, I always remember what he said at the very beginning. He said, all these people from all over the world, they fly in and they, they’ve, um, they basically, uh, been completely unhealthy. And then they come to me and they want me to fix them in a week. And uh, yeah, he’s like, it doesn’t work that way. You have to be mindful of what you’re doing all the way along and use me as a tool to get better. But there’s no, but most people come to these, you know, I don’t know, whatever you want to call them, fat farms or spas and you know, to try to, you know, Zen dude be Zen and meditate and eat healthy for a week. It doesn’t work that way. And then people leave and they, and they jump right back into their old health and you know, lifestyles. And what you’re saying is what you really need to do is change who you are and you know, figure out who you want to be.


Nicole (20:47):

Exactly. You know, and if you’re not, so another example is, you know, somebody that wants to lose weight. And I, you know, I try to explain this aspect to them, but sometimes they’re so stressed or so resistant to the fact that in the past they haven’t been able to lose weight. They’ve already made up their minds somewhere deep down within them they’re saying, you know, I’ve already tried all these diets. Well, I don’t think this detox is going to work, but I’m going to do it because I want to, I want to lose weight. And I say, you need to change that attitude. And you know, some of these things, it can actually start to manifest. That attitude will manifest physically because it will actually, that stress will cause their body to produce more cortisol, which is a stress hormone and cortisol causes you to produce and retain more glucose, which is sugar that’s going to prevent you from losing weight.


Ken (21:39):

Wow. Yeah. I could not agree. It’s the same. Believe it or not. It’s interesting because there’s, you know, this is an entrepreneur podcast about, you know, you know, uh, building your financial future and, and um, but really the truth is, is, um, this is all connected because, uh, when I talk to people who want to, you know, they want to be wealthy, for example, whatever that means to them. Let’s say in this particular case, it’s financial. It is the same thing. They, they think of themselves as a poor person and, and, and they can’t get out of that.


Nicole (22:16):

Yeah, absolutely. And I think that’s what I think we’re going to talk a little bit more about that when we talk about my real estate journey, and that’s, yeah, that’s a great story.


Ken (22:26):

Yeah. Because one of the things that, one of the reasons I wanted you on the show today was because you know, you’ve been super successful in school and obviously what you’re doing in your own business, but then you’ve taken it to the next level and now you’re actually building your financial wealth, and we’re going to talk about that in the next podcast. And Nicole, thank you very, very much for all that great wisdom on health.


Nicole (22:47):

Thank you again for having me.